SPOC
IMAC/R/D
Floor Services
Complex call flow process
Multivendor environment
No 24x7x365 staffing
Time consuming & lack of resources
No technical knowledge / experience
Ad hoc requirements
Missing Central Call IS
Workflows with clear interfaces/SOP documentation
Independencies of manufacturer & technology
24x7x365 availability / multilingual resources
Central Call Information System
Responsibility in one Hand / SPoC
Visibility via Real-time Incident Monitoring
Automated escalation routines
24x7x365 coverage
Focus on your core business
Project management / monitoring in various locations / countries
Multivendor environment, lack of technical knowledge & experience
Ad hoc requirements
Understanding of IT infrastructure & underlying safety / security
DSGVO compliant decommissioning / recycling of hardware
Seamless IMAC / Projects / Rollouts incl. planning, organising, staging, testing, delivering, installing, integrating & monitoring after integration phase
Logistic / marketing of used equipment
Decommissioning & certified recycling
Responsibility in one Hand / SPoC
Visibility through real-time Project Management
Transparent pricing for budgeting
Sustainability of your IT Infrastructure
Focus on your core business
Multivendor environment
No24x7x365 staffing
Time consuming & lack of resources
Various standard tasks / repetitive activities
Ad hoc requirements
Manpower shortages
Independent from the manufacturer
24x7x365 availability / multilingual
Defined On-site activities according to instructions and scheduling
Escort Service of OEM staff, visual / acoustic control exchange of tapes on existing library (adding, removing, exchanging data and cleaning tapes)
24x7x365 Service Desk
Transparent pricing for budgeting
Billed via a contingent & dedicated PO invoicing and commissioning monthly
Multivendor environment results in complexity & various contracts
Cost intensive OEM contracts
No sustainability of IT assets due to EOL/EOSL
No flexibility – standardised SLA (ad hoc requests like T&M, etc.)
Loosing sight on your core business
Maintenance contracts customised to your Infrastructure & needs such as: Premium Plus / Premium / Standard
Labour only / Parts only / Pay as you go
Tailored Service Level Agreements
Real-time Incident Monitoring
Extended Infrastructure life cycle
SPoC - Single Point of Contact
Visibility through real-time Incident Monitoring
Cost savings up to 70% in comparison to the OEM & cost transparency
Appropriate service levels
Reduced supplier base
Sustainability of your IT Infrastructure
Opportunity to focus on your core business
Inter-Main IT-Services
Rösslerstrasse 7
65193 Wiesbaden
Germany
info@imi-services.com
+49 173 598 72 30